Where People, Passion, and Technology Converge

<html><head></head><body><div>We are seeking a skilled and experienced Dayforce Administrator to join our dynamic team. As a Dayforce Administrator, you will be responsible for the configuration, maintenance, and support of our Dayforce system to ensure optimal functionality and efficiency.<br><br>Key Responsibilities:<br>- Configure and maintain the Dayforce system to meet the needs of the organization<br>- Provide ongoing support and troubleshooting for Dayforce users<br>- Collaborate with cross-functional teams to implement system enhancements and updates<br>- Conduct training sessions for end users on Dayforce functionality<br>- Ensure data integrity and accuracy within the Dayforce system<br>- Stay current on industry trends and best practices related to Dayforce administration<br><br>Qualifications:<br>- Bachelor's degree in Information Technology or related field<br>- 3+ years of experience in Dayforce administration<br>- Strong understanding of HR and payroll processes<br>- Excellent communication and problem-solving skills<br>- Ability to work independently and as part of a team<br>- Dayforce certification preferred<br><br>If you are a motivated and detail-oriented individual with a passion for technology and a desire to make a positive impact, we encourage you to apply for this exciting opportunity. Join our team and help us drive innovation and success in the information technology and services industry.</div></body></html>

Dayforce Administrator

<html><head></head><body><div>Job Summary&nbsp;</div>
<div><br>We are seeking a proactive and skilled Mid-Level IT Support Technician to join our team supporting a US-based Managed Service Provider (MSP) and IT Security organization. In this role, you will be responsible for providing day-to-day endpoint, operating system, and SaaS platform support for multiple client environments across the United States.&nbsp;<br>The ideal candidate possesses strong hands-on experience administering N-able N-central, exceptional technical troubleshooting skills, and exemplary client-facing communication ability.&nbsp;<br>&nbsp;<br>Key Responsibilities:</div>
<div>RMM Administration &amp; Maintenance: Day-to-day management, monitoring, and patch administration using N-able N-central across multi-tenant client environments.&nbsp;<br>Tier 1 &amp; Tier 2 Technical Support: Diagnose, troubleshoot, and resolve system issues, operating system bugs, and general IT support tickets for desktop/laptop endpoints and mobile devices (Windows, iOS, Android).&nbsp;<br>Identity &amp; Access Management: Manage user provisioning, access control, and identity fundamentals across Microsoft 365, Active Directory, and Entra ID (Azure AD).&nbsp;<br>Client Engagement &amp; Communication: Serve as a direct line of technical communication for clients—ensuring clear, empathetic, and professional updates on active issues and request fulfillments.&nbsp;<br>Incident Escalation &amp; Process Adherence: Strictly follow established Standard Operating Procedures (SOPs), document detailed technical steps, and escalate complex network or infrastructure issues to senior engineering teams appropriately.&nbsp;<br>&nbsp;<br>Non-Negotiable Technical Requirements:<br>Experience Level: 2 to 5 years of relevant IT support or MSP experience (Mid-Level).&nbsp;<br>RMM Tooling: Proven experience directly managing and administering N-able N-central.&nbsp;<br>Core Systems: Working knowledge of Windows OS, Microsoft 365 administration, and Active Directory / Entra ID fundamentals.&nbsp;<br>Device Support: Hands-on experience supporting desktop/laptop endpoints and mobile platforms (Microsoft Windows, Android, and iOS).&nbsp;<br>Client Communication: Excellent verbal and written English communication skills with proven client-facing or helpdesk support experience.&nbsp;<br>&nbsp;<br>Nice-to-Have Qualifications (Secondary/Learned On-the-Job):<br>CompTIA A+ certification or equivalent industry credential.&nbsp;<br>Familiarity with enterprise endpoint management platforms (e.g., Microsoft Intune, SCCM).&nbsp;<br>Basic exposure to PowerShell scripting or automated task creation.&nbsp;<br>Prior experience supporting multi-site environments or outsourced US client bases.&nbsp;<br>&nbsp;<br>Work Environment &amp; Shift Expectations:<br>Hours: Standard US Central Standard Time (CST) business hours.&nbsp;<br>Location: Remote / Work from Home (must have a reliable high-speed internet connection and a quiet workspace for client interactions).&nbsp;<br>&nbsp;</div></body></html>

IT Support Technician

<html><head></head><body><div><strong>We’re not hiring for a specific role yet. We want to get to know you before we are.</strong></div>
<div>&nbsp;</div>
<div>Most hiring starts when a position opens. At Tidewrk, we believe great talent should be discovered earlier.</div>
<div>&nbsp;</div>
<div>We’re building a proactive, pre-vetted talent pipeline of technical professionals who may be a strong fit for future opportunities with our clients and teams.</div>
<div>&nbsp;</div>
<div>We’re looking to connect with talented professionals across:</div>
<div>
<ul>
<li>Backend Development</li>
<li>Full-Stack Development</li>
<li>Front-End Development</li>
<li>QA / Software Testing</li>
<li>DevOps / Cloud Engineering</li>
<li>Database Administration / Engineering</li>
<li>UI/UX Design</li>
<li>Business Analysis</li>
<li>Other related technical disciplines</li>
</ul>
<strong>What happens when you join our pipeline?</strong></div>
<div>&nbsp;</div>
<div>Your profile will be reviewed by our recruitment team and, when appropriate, you may be invited to an initial screening or interview. This allows us to better understand your experience, skills, career goals, and the types of opportunities you’re looking for.</div>
<div>&nbsp;</div>
<div>When a relevant position becomes available, we may reach out to qualified candidates already in our talent pipeline before or as the opportunity is opened.</div>
<div>&nbsp;</div>
<div>You don't have to wait for the perfect job post to find us.</div>
<div>&nbsp;</div>
<div><strong>Who should join?</strong></div>
<div>&nbsp;</div>
<div>You may be a great fit if you:</div>
<div>
<ul>
<li>Have relevant professional experience in a technical field</li>
<li>Are actively exploring future career opportunities</li>
<li>Want to be considered for remote opportunities</li>
<li>Have a strong portfolio, technical background, or demonstrated expertise</li>
<li>Are interested in working with growing teams and businesses</li>
</ul>
<strong>Important Note</strong></div>
<div>&nbsp;</div>
<div>This is a talent pipeline campaign and not a current job opening. Joining the pipeline does not guarantee employment or placement in a specific position. Opportunities will depend on future business requirements, role availability, qualifications, and client requirements.</div>
<div>&nbsp;</div>
<div><strong>Get to know Tidewrk before the opportunity opens.</strong></div>
<div>&nbsp;</div>
<div>Don't wait for the job post. Join the Tidewrk Technical Talent Pipeline today.</div></body></html>

Technical Talent Pipeline — Future Opportunities

<html><head></head><body><div><strong>We’re not hiring for a specific role yet. We want to get to know you before we are.</strong></div>
<div>&nbsp;</div>
<div>Great businesses need great people behind the scenes. Rather than waiting until a position opens, Tidewrk is building a proactive, pre-vetted talent pipeline of professionals who help businesses operate, grow, and serve their customers.</div>
<div>&nbsp;</div>
<div>We’re looking to connect with talented professionals across:</div>
<div>&nbsp;</div>
<div>
<ul>
<li>Administrative / Executive Assistance</li>
<li>Customer Support</li>
<li>Customer Success</li>
<li>Accounting / Bookkeeping</li>
<li>Finance Support</li>
<li>Real Estate Support</li>
<li>Technical Support</li>
<li>Operations</li>
<li>Sales &amp; Business Support</li>
<li>Other related business functions</li>
</ul>
<strong>What happens when you join our pipeline?</strong></div>
<div><br>Our recruitment team will review your profile and may invite you to an initial screening or interview to learn more about your experience, skills, availability, and career goals.</div>
<div>&nbsp;</div>
<div>When a relevant opportunity becomes available, we may reach out to qualified candidates already in our talent pipeline.</div>
<div>&nbsp;</div>
<div>This means you can get connected with Tidewrk before the job post even goes live.</div>
<div>&nbsp;</div>
<div><strong>Who should join?</strong><br>You may be a great fit if you:</div>
<div>
<ul>
<li>Have relevant professional experience in a business or support function</li>
<li>Are interested in remote career opportunities</li>
<li>Have strong communication, organizational, or technical skills</li>
<li>Are actively exploring future opportunities</li>
<li>Want to be considered for roles supporting growing businesses and teams</li>
</ul>
<strong>Important Note:</strong></div>
<div>&nbsp;</div>
<div>This is a talent pipeline campaign and not a current job opening. Joining the pipeline does not guarantee employment or placement in a specific position. Future opportunities will depend on business requirements, role availability, qualifications, and client requirements.</div>
<div>&nbsp;</div>
<div><strong>Get to know Tidewrk before the opportunity opens.</strong></div>
<div>&nbsp;</div>
<div>Don't wait for the job post. Join the Tidewrk Business &amp; Administrative Talent Pipeline today.</div></body></html>

Business & Administrative Talent Pipeline — Future Opportunities

<html><head></head><body><div>Role Overview</div>
<div>&nbsp;</div>
<div>We are seeking a highly skilled Database Administrator with 3 to 7 years of professional production environment experience to drive the database design, maintenance, and optimization for a high-scale, centralized ecosystem encompassing multiple interconnected services and seamless third-party API integrations.</div>
<div>In this role, you will be responsible for ensuring the high availability, security, scalability, and peak performance of our relational and analytical database architectures across MySQL, PostgreSQL, and MSSQL platforms.</div>
<div>&nbsp;</div>
<div>Technical Stack Requirements:</div>
<div>Non-Negotiable (Must-Have from Day One)</div>
<div>Candidates without proven enterprise production experience in these specific areas will be automatically disqualified.</div>
<div>Core RDBMS: MySQL (5.7/8.0), PostgreSQL (12+), Microsoft SQL Server (MSSQL).<br>Advanced Querying: Expert-level SQL &amp; T-SQL (CTEs, Window functions, Query Plan Analysis, execution plans).<br>Data Warehousing: Solid knowledge of data warehousing and analytics platforms (Snowflake, BigQuery, or Redshift).<br>Monitoring Tools: Prometheus, Grafana, Percona Monitoring and Management (PMM), SQL Server Profiler.<br>OS &amp; Scripting: Linux Server Administration (Ubuntu/CentOS) and Bash scripting for automation.<br>Cloud Infrastructure: Native, hands-on experience with AWS RDS, Aurora, or Azure SQL Database.<br>Experience: Minimum of 5–8+ years of pure, professional DBA experience handling complex production-level systems.</div>
<div><br>Negotiable (Nice-to-Have)</div>
<div>The following skills are preferred but can be leveraged or learned on the job:</div>
<div>NoSQL Databases: Experience with MongoDB, Redis, Cassandra, or DynamoDB.<br>Architecture Scale: Proven exposure to multi-region database replication, global distribution strategies, and cross-cloud management (AWS + Azure + GCP).<br>Data Volume: Prior experience optimizing terabyte/petabyte-level data architectures.<br>Modern Tooling: CI/CD awareness for automated schema changes and Docker/containerized database environments.</div>
<div><br>Key Responsibilities</div>
<div>1. Architecture &amp; Administration</div>
<div>Multi-Platform Management: Administer, configure, and maintain high-performance MySQL, PostgreSQL, and MSSQL database environments.<br>Schema Design: Architect robust database designs and schemas using proper normalization, denormalization, and data modeling techniques.<br>High Availability &amp; DR: Design, implement, and rigorously test High Availability (HA) and Disaster Recovery (DR) strategies, including master-slave replication, primary-replica configurations, and clustering.<br>Cloud &amp; Infrastructure: Support cloud-native database environments and manage underlying Linux server architectures.</div>
<div><br>2. Performance Tuning &amp; Optimization</div>
<div>Query &amp; Index Tuning: Write and optimize advanced SQL queries. Utilize tools like EXPLAIN, Query Analyzer, and Profilers to analyze execution plans and optimize indexing strategies.<br>Scalability at Scale: Implement partitioning, sharding, and both vertical and horizontal scaling strategies to manage large-scale production databases processing millions to billions of records.<br>Load Management: Optimize connection pooling and database load distribution to handle high concurrency.</div>
<div><br>3. Operations, Observability &amp; Security</div>
<div>Monitoring &amp; Alerts: Set up, maintain, and monitor proactive alerting systems using slow query logs and key performance metrics.<br>Data Lifecycle &amp; Automation: Establish automated backup and validation processes (full, incremental, differential, and point-in-time recovery) using Bash automation scripts.<br>Security &amp; Compliance: Enforce database security policies, roles, permissions, encryption at rest/in transit, access control, and comprehensive audit logging.<br>Migration &amp; Incident Response: Execute low-to-zero downtime database migrations and structural schema updates. Serve as an escalation point for production troubleshooting and critical incident response.</div>
<div><br>Team Fit &amp; Soft Skills</div>
<div>Communication: Exceptional written and verbal English communication skills, with the ability to provide clear documentation and collaborate seamlessly with developers, DevOps, and system architects.<br>Mentorship: Willingness to provide technical guidance and promote database best practices across engineering squads.<br>Execution: Self-driven, collaborative, and capable of operating independently under production system pressure.<br>&nbsp;</div></body></html>

Job Openings

Dayforce Administrator

IT Support Technician

Technical Talent Pipeline — Future Opportunities

Business & Administrative Talent Pipeline — Future Opportunities

Database Administrator